Privacy Policy

Data Controller
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The companies responsible for the processing of your data under this Privacy Policy are:
      -Qaracter Tecnología y Operaciones S.L.U
      -Qaracter Financial Holding S.L
      -2C Casado Consulting S.L

Tax ID Numbers:
      -B63782007
      -B06900674
      -B85859502

Address: Paseo de la Castellana, 95 - 15 28046 Madrid
Email address: comunicacion@qatacter.com
Website: qaracter.com
Phone: .........................
Registered in the Commercial Registry of:
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At Qaracter Tecnología y Operaciones S.L.U, Qaracter Financial Holding S.L and 2C Casado Consulting S.L, we recognize the importance of protecting your personal information and are committed to handling it responsibly and in accordance with data protection laws.This privacy policy aims to regulate all aspects related to the processing of data from different users who browse or provide their personal data through the various forms on the website.


Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, we collect the personal data that the user provides to us in the designated fields: name, last name, email address, phone number, mailing address, city, etc., as well as any other data that the user voluntarily provides to us through any of the social networks they are registered with. In this case, the privacy will depend on the user's own configuration as well as the terms and conditions of the social network.The user's visit to the website does not imply that they have to provide any information about their personal data. However, if they do provide it, the data will be processed lawfully, always subject to the principles and rights established in the GDPR 2016/679 of April 27, 2016, and the LOPDGDD 3/2018 of December 5.
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Purpose, Duration, and Legitimacy of the Processing:

We will process the data provided by the user for the following purposes:Attend to the user's request or inquiry made through the contact form on the website. We collect and process the user's personal data in order to process and manage their request, inquiry, or any other request made through the form. We will retain this data for the time necessary to fulfill the user's request and for the duration established by law, with a minimum duration of 3 years. The legal basis for processing the data will be the consent granted by the user when selecting the checkbox accepting our privacy policy before submitting the request.

The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on prior consent withdrawal.Improve the user's browsing experience on the website. We will retain this data as long as the user does not revoke their consent for its processing by deleting cookies and for the duration established by law, with a minimum duration of 3 years.The legal basis for improving the user's browsing experience on the website is the consent granted by the user when accepting cookies. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on prior consent withdrawal. Manage our social media and send information about our activities and products.

We will retain this data as long as the user does not revoke their consent for its processing and for the duration established by law, with a minimum duration of 3 years.The legitimate basis for managing our social media and sending our activities and updates is the consent granted by the user. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on prior consent withdrawal. Manage experiences or opinions regarding products and/or services through user testimonials that will be published on the website in order to assist other users. The only personal data that will be published with the testimonial are the user's name and city. We will retain the provided data until the user requests its revocation and for the duration established by law, with a minimum duration of 3 years.The legal basis for processing the data will be the consent granted by the user when registering through the designated form on the website and selecting the checkbox accepting our privacy policy before submitting their request.Send newsletters and updates about products from Qaracter Tecnologia y Operaciones S.L.U With the user's consent, we collect and process their personal data to send them information about our products and services. We will retain this data as long as the user does not revoke their consent for its processing and for the duration established by law, with a minimum duration of 3 years.

The legal basis for processing the data will be the consent granted by the user when selecting the checkbox accepting our privacy policy before subscribing to the newsletter through the designated form on the website. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on prior consent withdrawal.Manage and facilitate user registration for attending an event or activity organized by Qaracter Tecnologia y Operaciones S.L.U through the data collected in the designated form on the website. We will retain this data for the duration of the event and for the duration established by law, with a minimum duration of 3 years.

The legal basis for processing the data will be the consent granted by the user through the completion of the participation form designated for this purpose on the website, as well as selecting the checkbox accepting our privacy policy and the specific terms and conditions for the contest or giveaway. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on prior consent withdrawal. Manage the sending of satisfaction surveys based on the purchase of the requested product or service to improve our customers' experience day by day. Personal data will be deleted once the survey is concluded, as well as a reasonable time for making improvements, activating new services, and fulfilling the requirements imposed by applicable legislation.The processing of your data will be based on the legitimate interest to improve service quality when the user has acquired goods and/or services. In the absence of such a contractual relationship, the processing of data will be based on the user's consent collected under current regulations. Furthermore, if consent is withdrawn for any of the processing activities, it will not affect the lawfulness of the processing carried out prior to withdrawal.


Transfer or disclosure of personal data and international transfers
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Your data will not be disclosed or transferred to third parties unless there is a legal obligation or service providers linked to the Joint Data Controllers who act as data processors.Our servers are located in the European Union, and in general, we contract service providers also located within the European Economic Area or in countries that have been declared to have an adequate level of protection.If we need to use external service providers that require the transmission of personal data outside the European Union or to countries that have not been declared to have an adequate level of protection, we will ensure the security and legitimacy of the processing of your data through adequacy decisions, standard contractual clauses, binding corporate rules, exceptions, or any other instrument approved by the supervisory authority that provides adequate safeguards for the international


Data Updates

It is important that you inform us of any changes to your personal data so that we can keep it updated. Otherwise, we do not guarantee the accuracy of the data.You guarantee that the provided personal data is accurate and that all the information provided corresponds to the real situation, is up to date, and is accurate. You are obliged to communicate any modifications.


Third-party Data

If you provide personal data of third parties to the Joint Data Controllers for any purpose, you guarantee that you have obtained these data lawfully, that you have informed the affected individuals beforehand, obtained their consent to communicate the data, and that the information provided is accurate and truthful.

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Mandatory Information

All our forms include an asterisk (*) for mandatory fields. If you do not provide those fields or do not check the privacy policy acceptance checkbox, the submission of information will not be allowed.


Rights of Data Subjects

You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data undergoing processing. You have the right to update and request the rectification of inaccurate data or request their deletion when the data is no longer necessary for the purposes for which it was collected. You can request the restriction of the processing of your data, object to the processing by revoking your consent, and exercise the right to data portability. Similarly, you have the right not to be subject to decisions based solely on automated processing of your personal data.You can exercise your rights by contacting us at Paseo de la Castellana, 95 15 - 28046 Madrid (Madrid).
Email: rgpd@qaracter.com.
Contact details of the data protection officer: dpo@qaracter.com.
If you believe that your rights have not been properly addressed, you have the right to lodge a complaint with the supervisory authority at www.aepd.es.


Processing of Minors' Data

By providing data through the forms on this website and accepting their processing, you declare that you are over 14 years old. Access and use of the portal by individuals under this age are prohibited. If at any time, the Joint Data Controllers detect that a child under 14 years old has provided personal data, we will proceed to delete it. Furthermore, parents or guardians can contact the Joint Data Controllers to block the access account of minors under their responsibility who have registered by falsifying their identity.


Social Media

The purpose of tools such as Facebook, Twitter, Instagram, etc., or other social media platforms is to provide visibility and dissemination of the activities carried out by our organization. These tools store personal data on the servers of their respective services and are governed by their own privacy policy. It is recommended to review and read the terms of use and privacy policy of the social media platform at the time of registration, taking into account the different configuration options regarding the privacy level of the user's profile on the social media platform.Furthermore, the Joint Data Controllers reserve the right to remove any information published by third parties on their social media platforms that violates the law, incites such behavior, or contains messages that undermine the dignity of individuals or institutions. They also have the right to block or report the profile responsible for these messages.

Cookie Treatment

A cookie is a small file that is downloaded and stored on the user's computer when they access a website. Cookies allow the website, among other things, to store and retrieve information about the user's browsing habits or their device. Depending on the information they contain and how the user uses their device, cookies can be used to identify the user. The user has the option to prevent the generation of cookies by selecting the corresponding option in their browser program. You can obtain more information by reading our Cookie Policy.


Last updated: 22/05/2023